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Complaint about repeated Godrej AC warranty service requests and displayed ₹650 charge despite 5-year whole-product warranty

Godrej AppliancesPC-2026-02052OtherAnonymous ·
Godrej & Boyce Mfg. Co. Ltd. Godrej Appliances I am writing to formally escalate an extremely disappointing and unacceptable experience regarding the warranty service of my Godrej Air Conditioner. I purchased a Godrej 1.5 Ton 4-Star Split Inverter AC in September 2025. The purchase invoice clearly states: 5 Years Warranty on Whole Product 10 Years Warranty on Compressor OD435549614009008100-6.pdf Product: Godrej 1.5 Ton 4-Star Split Inverter AC Serial No.: 241100133OD17413RL / 241000133SA13047WK OD435549614009008100-6.pdf Order ID: OD435549614009008100 OD435549614009008100-6.pdf Despite the product being well within the 5-year whole-product warranty period, I have had to repeatedly contact Godrej for service. Service Requests Raised The following service requests are documented in my Godrej WhatsApp Service Request No. 13028040 01921480 83606032 80868700 These are not merely informal enquiries. Godrej's own WhatsApp system confirms that these service requests were successfully raised. Furthermore, during the service-request process, Godrej's system displayed an indicative service charge of ₹650 for the Split AC. This raises a very serious concern. Why is a customer being asked to pay service charges when the product is covered by a 5-year whole-product warranty? I want Godrej management to clearly explain, in writing: Why is a service charge being demanded for a product that is explicitly covered under a 5-year whole-product warranty? What exact clause of the Godrej warranty terms permits the franchisee to charge ₹650 for this service? If this charge is not applicable to warranty service, why is it being displayed to the customer during the service-request process? Why have I had to raise multiple service requests for the same product/service requirement? Is the service franchisee acting according to official Godrej policy, or is the franchisee improperly attempting to collect money from a warranty customer? This is no longer just a service delay. This is a mat

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  1. Case filed

    System · 13 Oct 2026, 8:25 pm

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