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AC warranty claim refused on Škoda Slavia with no written reason and calls to after-sales manager unanswered

Škoda IndiaPC-2026-03128AutomobilesAnonymous ·
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Škoda Auto Volkswagen India Private Limited, taking responsibility for after-sales service should not require a customer to chase your team for weeks. My Škoda Slavia developed an engine issue and an AC problem. The engine fault was traced to rat-damaged wiring. I accepted the explanation and will be paying for the replacement. The AC issue, however, has been attributed to cracked rubber pipes, a defect I understand should be covered under warranty. Yet the representative handling my case keeps insisting that I must pay, without providing a clear explanation of the applicable warranty terms or a written reason for denying coverage. I have also been trying to reach Mr. Subir Singh, Key Account Manager, After Sales at Škoda India, for the past week. My calls have gone unanswered. This is deeply unprofessional and frustrating, particularly after the multiple issues I have already experienced with this vehicle. I expect Škoda India to: • Arrange an immediate review by a senior service representative. • Provide a written diagnosis and warranty decision, citing the applicable terms. • Resolve the AC complaint under warranty if the defect qualifies. I accepted the cost of repairing the rat-damaged wiring. I expect the same accountability from Škoda when assessing a separate warranty claim. Based on my experience, I cannot recommend Škoda. Until the company demonstrates that it stands behind its products and customers, my position is clear: Boycott Škoda. Škoda India, please respond with a concrete resolution and timeline. #SkodaIndia #SkodaSlavia #CustomerExperience #AfterSalesService #Warranty #BoycottSkoda

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  1. Case filed

    System · 31 Oct 2026, 10:17 am

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