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Flipkart - Repeated Auto-Cancellation of Return Requests for Damaged Big Billion Days Order

FlipkartPC-2026-02476E-commerceAnonymous ·
I am extremely disappointed with my recent experience with Flipkart a well known and reputed ecommerce company in India. I purchased an product during the Big Billion Days Sale under the Flipkart Shield protection. Unfortunately, I received a damaged product on 11 October. I immediately raised a return request. However, despite repeated follow-ups, I have still not received a reasonable response or a proper solution from the Flipkart team.nn- Flipkart Support team mentions a maximum resolution timeline of 48 hours, but no one from the team contacted me within the promised period.n- Whenever I contacted customer support, I was repeatedly asked to wait until the deadline.n- Once the deadline arrived, my return request was automatically cancelled, citing “technical issues.”n- I was then asked to raise a new request and wait another 48 hours.n- This cycle of cancellations, repeated requests, and waiting has happened multiple times yet my issue remains unresolved. What is the purpose of offering Flipkart Shield if customers struggle to receive the protection and support they were promised? Such experiences make customers question whether these protection policies genuinely help consumers or are simply used to attract them into making purchases. Repeatedly cancelling requests and providing the same explanations without a resolution only increases frustration and damages customer trust. For a company of Flipkart reputation and scale, I expected much better customer service, accountability, and transparency. I am not asking for anything unreasonable. I simply want a fair resolution for the damaged product I received and the protection I purchased. I hope the Flipkart team takes this matter seriously, investigates the repeated cancellations, and provides a proper solution instead of asking me to wait another 48 hours. I am sharing this experience publicly in the hope that the concerned team will finally look into my case and resolve it. #Flipkart #CustomerExperience #CustomerService #ConsumerRights #FlipkartShield #BigBillionDays #Ecommerce

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  1. Case filed

    System · 18 Oct 2026, 6:00 pm

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