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Flipkart - Non-Delivered Order Marked as Delivered, Return Request Rejections & Dual Seller-Customer Service Breakdown

FlipkartPC-2026-02676E-commerceAnonymous ·
FLIPKART, WHAT KIND OF CUSTOMER SERVICE IS THIS? I AM DONE WITH THIS NONSENSE! As a supplier, I have already faced enough problems with Flipkart. And now, as a customer, I am experiencing an equally frustrating situation. Multiple products from my order were cancelled. But the worst part? One product was NEVER delivered, yet Flipkart marked it as DELIVERED. And when I try to contact customer support to get this issue resolved, instead of investigating the non-delivery, I am being put through a frustrating process where my return request is being rejected. RETURN FOR WHAT? A PRODUCT I NEVER RECEIVED? How can you expect a customer to return an item that was never delivered in the first place? Why am I being made to run around in circles for a mistake that is not mine? I am genuinely fed up. As a seller, I have already raised concerns about missing RTOs, incorrect return claims, unexplained deductions and penalties. I have followed the required processes, submitted forms and contacted support. Yet, getting an actual resolution seems like an impossible task. And now, I am facing the same lack of accountability as a customer. Flipkart, stop sending template responses and rejecting requests without properly investigating the issue. I want:n* A proper investigation into the order marked as delivered despite non-delivery.n* An immediate refund for the product I never received.n* A clear explanation of why my return request is being rejected when the product was never delivered.n* A genuine resolution to my seller-side issues as well. I am not asking for a favour. I am asking for the product I paid for or my money back. That is basic accountability. If Flipkart continues to ignore this issue or refuses to resolve it, I will be compelled to escalate the matter through the appropriate consumer grievance channels and approach the Consumer Commission if necessary. I have tried following the normal process. Now I want someone at Flipkart to take ownership and resolve this instead of making me go around in circles. FLIPKART, PLEASE FIX THE PROBLEM INSTEAD OF REJECTING THE CUSTOMER'S REQUEST. @Flipkart @Flipkart Supportn #Flipkart #FlipkartCustomer #ConsumerRights #ConsumerGrievance #EcommerceIndia #Accountability #FlipkartSeller

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Customer Side Issue
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Seller Side Issue
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Demanded Action
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  1. Case filed

    System · 21 Oct 2026, 5:08 pm

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