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Flipkart gave conflicting updates on missing mobile phone and warehouse pickup, then initiated refund

FlipkartPC-2026-01977OtherAnonymous ·
Flipkart customer support, and on two to three occasions I managed to speak with employees and senior management. During a recorded call, warehouse manager Mr. Anuj reportedly assured me that I could visit the warehouse to receive the missing mobile phone. On 13 October 2026, I personally visited the Flipkart warehouse at Yashoda Nagar, Kanpur, expecting the matter to be resolved. However, I was informed that the warehouse could not provide the mobile phone because the backend team had initiated a refund. This contradictory handling is unacceptable. I was asked to visit the warehouse with the expectation of receiving the missing product, only to be turned away after spending my time, effort and money travelling there. I now demand clear answers to the following questions: 1. Where is my missing mobile phone? Has it been recovered, and what is its current status? 2. Who collected the box from the delivery location? Please provide the official investigation findings and the action taken in accordance with company policy. 3. What action has been taken following the investigation? I want a written explanation of the findings and the corrective measures taken. 4. Why did warehouse manager Mr. Anuj provide an assurance that I could collect the phone if the warehouse subsequently refused to hand it over? 5. Why was a refund initiated without transparently explaining the investigation and available resolution options to me? Please clarify whether the refund is merely initiated or fully processed. 6. Who is accountable for the contradictory information and my unnecessary warehouse visit? 7. What compensation will Flipkart provide for the mental distress, repeated follow-ups, wasted time and inconvenience caused by this incident? I request that Flipkart preserve and review the relevant customer-care call recordings, warehouse communications, delivery records, return or collection scans, and investigation records associated with this order. A refund alone does not address m

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  1. Case filed

    System · 13 Oct 2026, 4:44 pm

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