Panchaayat
OpenComplaint

Flipkart - Partial Refund & ₹160 Platform Fee Withheld After Company-Initiated Order Cancellation

FlipkartPC-2026-02684E-commerceAnonymous ·
🚨 Flipkart — Is this how you treat your customers? I paid ₹646 for an order, but Flipkart cancelled it due to an "unexpected issue" on its own. Now, instead of refunding my full payment, Flipkart is offering only ₹486 and keeping ₹160 as a so-called platform fee! The worst part? I came to know about this deduction only AFTER the cancellation. I paid for an order that FLIPKART itself cancelled, yet I am being made to bear the loss. 🤦‍♂️n Why should a customer pay for a cancellation they never requested? Where was this deduction clearly disclosed before I placed the order? I have already filed a complaint with the National Consumer Helpline.nn📌 NCH Grievance No.: 10414975n💰 Amount paid: ₹646n💸 Amount withheld: ₹160n This is not just about ₹160. It is about transparency, accountability, and customer trust. Flipkart, stop giving generic responses. Explain this deduction and refund my remaining ₹160 immediately. Customers deserve answers, not unfair surprises. #Flipkart #ConsumerRights #CustomerExperience #ConsumerComplaint

Reference details

Complainant
***************
NCH Grievance No.
***************
Financial Summary
***************
Core Ground Issue
***************

Source links

History

  1. Case filed

    System · 21 Oct 2026, 5:32 pm

Comments (0)

    Log in to comment or upvote.

    More complaints about Flipkart

    FlipkartPC-2026-02659·

    Flipkart customer alleges fake Out for Delivery updates for 4 days on essential baby product

    Urgent attention required: Flipkart @Flipkart Support @Flipkart Saathil am extremely disappointed with the pathetic delivery service and false updates regarding my Order (Himalaya Baby Care Travel Pack). For the past 4 days, the status is c

    OpenComplaint0
    0
    FlipkartPC-2026-02656·

    Flipkart customer alleges TV installation pending for 5 days, Jeeves technician unresponsive despite 50 daily calls

    Hi Flipkart Jeeves Support My TV was delivered 5 days ago, but the technician assigned for installation is neither answering my calls nor contacting me or showing up for the installation. This is absolutely pathetic service from Flipkart.

    OpenComplaint0
    0
    FlipkartPC-2026-02652·

    My #BigBillionDays order (ID: OD338849093511264100) was due Oct 14. It’s Oct 20, and it’s still undelivered!

    Extremely disappointing, @Flipkart! My #BigBillionDays order (ID: OD338849093511264100) was due Oct 14. It’s Oct 20, and it’s still undelivered! Repeated delays, untraceable shipment, and zero accountability. Is this how you treat customers

    OpenComplaint0
    0
    FlipkartPC-2026-02649·

    Fraud cancel of order #OD338836382598901100 by @Flipkart @FlipkartSupport! Delayed from 15 Oct with false promises.

    Fraud cancel of order #OD338836382598901100 by @Flipkart @FlipkartSupport! Delayed from 15 Oct with false promises. On 20 Oct, agent misbehaved on merged call with Grievance team. Cancelled today without visit! Incident: IN26102109313229565

    OpenComplaint0
    0
    FlipkartPC-2026-02646·

    My order was placed on October 8th and was supposed to be delivered by October 13th. It’s been stuck and delayed endlessly

    Extremely disappointed with @Flipkart , @ekartlogistics, @fl My order was placed on October 8th and was supposed to be delivered by October 13th. It’s been stuck and delayed endlessly, and itu0027s still not delivered. Terrible service! Ple

    OpenComplaint0
    0

    All Flipkart complaints, customer care & support →