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Flipkart - Defective Samsung Galaxy S25 Delivered During BBD, Service Center Job Sheet Ignored & Return Request Refused

FlipkartPC-2026-02681E-commerceAnonymous ·
My Worst Experience with Flipkart and Samsung - A Defective Samsung Galaxy S25n Hi guys, I ordered a Samsung Galaxy S25 from Flipkart on 8th October, and it was delivered to me on 10th October. At the time of delivery, the delivery executive switched on the phone and showed it to me. However, when I took the phone home and started using it, the entire screen turned white, making the phone unusable. I immediately raised a return request without wasting any time. The next day, Flipkart's customer support team advised me to visit a Samsung service centre. They told me that if it was a minor issue, the service centre would check it; otherwise, they would provide a job sheet, which could be used to process a replacement. I visited the Samsung service centre as instructed, and they provided me with a job sheet, advising me to get the phone replaced. I immediately emailed the job sheet to Flipkart. Their team then told me that they would review the case and see what could be done. But when the return deadline arrived, Flipkart simply told me, "Sorry, sir, this phone cannot be returned. Please contact Samsung." That's it! They just said sorry and washed their hands of the entire matter. Despite following every instruction given by their support team, I was left with a defective phone and no proper resolution. We wait for the Big Billion Days sale, hoping to buy a new phone at a good price. We save our hard-earned money and trust a big platform like Flipkart, only to receive such a disappointing experience. I am extremely frustrated and disappointed with the way Flipkart has handled my complaint. I followed their instructions, visited the service centre, and submitted all the required documents, yet they refused to take responsibility. Is this how Flipkart treats its customers? If a customer receives a defective product and follows the entire process as instructed, why should they suffer? I am sharing this experience because I want Flipkart to take responsibility and provide a proper resolution, either a replacement or a refund. I am writing this after going through so much trouble and frustration. I hope Flipkart's team takes this matter seriously and resolves it as soon as possible. #Flipkart #SamsungGalaxyS25 #KalyanKrishnamurthy #HemantBadri #BigBillionDays #CustomerExperience #DefectiveProduct #FlipkartSupport

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  1. Case filed

    System · 21 Oct 2026, 5:22 pm

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