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Flipkart - Arbitrary Seller Protection Fund (SPF) Rejection for Wrong-Item Return Despite FKVMS Video Evidence (Ritvaa Jewellery)

FlipkartPC-2026-02675E-commerceAnonymous ·
Flipkart, IS THIS HOW YOU PROTECT YOUR SELLERS? A wrong product returned. Video evidence available. SPF claim REJECTED. We are raising a serious concern about how Flipkart handles Seller Protection Fund (SPF) claims. Our brand, Ritvaa, recently received a completely different product in place of the original jewellery we dispatched. And heres what makes this situation unacceptable: u2705 We recorded the original product packing through Flipkarts FKVMS system. u2705 We opted for open-box return delivery. u2705 The returned product was also recorded through FKVMS. u2705 The recordings clearly show that the dispatched and returned products are different. Despite this, Flipkart rejected our SPF claim, stating: No Evidence Of Irregularity Was Found. Seriously, Flipkart? What more evidence does a seller need to provide? Even more concerning, Flipkarts claim submission system allows image attachments but does not allow us to directly upload the complete video evidence. This raises serious questions about the fairness and transparency of Flipkarts seller protection process. We invest in products, packaging, logistics, advertising and marketplace growth. When a wrong-item return occurs, why should an honest seller be left bearing the loss despite having documented evidence? This is not just about one rejected claim. We have experienced repeated SPF claim rejections, and the lack of clear, evidence-based explanations is deeply concerning. We demand answers from Flipkart: 1. Were both FKVMS recordings actually examined? 2. How was No Evidence of Irregularity concluded despite the visible product mismatchn3. Why cant sellers upload complete video evidence directly? 4. Who is accountable when genuine seller claims are rejected without a specific explanation? We request Flipkart Support, Flipkart Seller Hub, Flipkart and the senior Seller Protection / Claims & Risk Assessment leadership to personally review this case and provide a transparent resolution. Claim Incident ID: IN26101516042922058596nClaim ID: 20261015160428692970968n Flipkart Flipkart Support protection should mean actual protection, not just a policy written on paper. #Flipkart #FlipkartSeller #SellerProtection #SPFClaims #EcommerceIndia #SellerRights #MarketplaceAccountability

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  1. Case filed

    System · 21 Oct 2026, 5:06 pm

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