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Five scheduled installation appointments, and the same unacceptable outcome: cancellation after cancellation, with no satisfactory resolution!

FlipkartPC-2026-02625E-commerceAnonymous ·
A DISGRACEFUL CUSTOMER EXPERIENCE: Flipkart, Flipkart Internet Pvt Ltd, Flipkart Support & Ventair India — NO INSTALLATION, NO SUPPORT, NO ACCOUNTABILITY! I am extremely disappointed and frustrated with the pathetic customer service provided by Flipkart and Ventair India regarding my chimney purchase. What should have been a simple product installation has turned into an unacceptable experience marked by repeated cancellations, wasted time, and a complete lack of accountability. Here is the timeline of my experience: 26 September: Ordered a Ventair chimney through Flipkart. 30 September: The product was delivered. 2 October: First installation appointment scheduled — CANCELLED. 5 October: Rescheduled installation — CANCELLED AGAIN. 7 October: Rescheduled once more — CANCELLED AGAIN. 10 October: Another installation appointment — CANCELLED AGAIN. 15 October: Yet another scheduled appointment — CANCELLED AGAIN. Five scheduled installation appointments, and the same unacceptable outcome: cancellation after cancellation, with no satisfactory resolution!What is even more frustrating is the complete lack of meaningful assistance from both Flipkarts customer support team and Ventair. I also contacted Ventair through its Kolkata head office helpline. They collected my invoice details, but despite this, I received no effective assistance or resolution. Let me ask both companies a few straightforward questions: Why are customers allowed to purchase products if the company cannot provide the promised installation service? What is the point of scheduling an appointment if it can repeatedly be cancelled without a proper resolution? Why should a customer have to chase two different companies for a service that should have been coordinated between them? After collecting the invoice details, why did Ventairs helpline fail to provide meaningful assistance? Who is ultimately accountable for the customers wasted time, inconvenience, and frustration? This is not merely an installation delay. It is a serious failure of customer service, coordination, and accountability. Flipkart cannot simply wash its hands of the matter by blaming the brand, and Ventair cannot ignore its responsibility to provide installation support for the product it sells. Customers should not have to become complaint managers just to get a basic service fulfilled. I chose to purchase this product expecting a reliable shopping experience and professional after-sales service. Instead, I have experienced repeated appointment cancellations and a deeply disappointing support system. I expect Flipkart and Ventair to take immediate responsibility, arrange the installation without further delays, and provide a clear explanation for these repeated cancellations. I am sharing this experience publicly because customers deserve transparency and accountability, not empty assurances and endless rescheduling. I will update this post when a satisfactory resolution is provided.

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  1. Case filed

    System · 21 Oct 2026, 11:12 am

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