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Flipkart - Defective Brand-New Google Pixel (₹76,447) and Refusal of Direct Replacement

FlipkartPC-2026-02484E-commerceAnonymous ·
Another Disappointing Response from Flipkart! Is This Really Your Customer Service? Today, I received a call from Flipkart's team, and their proposed solution was to visit the brand's service centre and get my brand- ew phone repaired. They said that if the brand cannot repair it, they may consider taking the phone back. FLIPKART, THIS IS NOT A SATISFACTORY RESOLUTION! I purchased a brand- ew Google Pixel phone for ₹76,447, trusting Flipkart with my hard-earned money after saving for an entire year. Why should I accept a repaired phone when I paid for a new one? My phone becomes extremely hot within just a few minutes of use, and its charging behaviour is highly inconsistent. These are serious concerns that need to be investigated. The service centre is at least 15 km away from me. My office hours are from 9 AM to 9 PM. Am I supposed to sacrifice an entire working day, lose a day's salary, travel all that distance, and spend even more time and money just to get a newly purchased defective phone checked? Why should the customer bear the additional cost, inconvenience and stress caused by a product that may be defective from the beginning? I trusted Flipkart to provide a reliable shopping experience. Now, instead of offering a convenient and proper resolution, I am being told to visit another company and get my new phone repaired. I DO NOT WANT A REPAIRED PHONE AS THE FIRST RESOLUTION FOR A NEWLY PURCHASED DEVICE. I request Flipkart to arrange a doorstep inspection or an alternative convenient assessment through an authorised technician. If the device is confirmed to be defective, I want a brand- ew replacement or a full refund, subject to the applicable policy and consumer rights. Please stop passing the responsibility to the customer. I have already spent my money, time and energy trying to resolve this issue. This experience has seriously damaged my trust in Flipkart. I am extremely disappointed and mentally exhausted by the way this matter is being handled. Flipkart Google Google for Business India Kalyan Krishnamurthy Sundar Pichai Rick Osterlohn I expect a senior team member to intervene and provide a clear, fair and practical resolution instead of asking me to run from one place to another. A customer who pays for a NEW phone should not have to fight this hard for a fair solution. #Flipkart #GooglePixel #CustomerExperience #ConsumerRights #CustomerService #DefectiveProduct #ConsumerProtection #Accountability #GoogleIndia #OnlineShopping

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  1. Case filed

    System · 18 Oct 2026, 6:41 pm

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