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ICICI Bank denies refund of ₹27,000 unauthorized POS fraud despite evidence and repeated follow-ups since October

ICICI BankPC-2026-03392Banking & LoansAnonymous ·
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Dear @ICICIBank, I want to bring my unresolved fraud transaction case to the attention of ICICI Bank's senior management and CEO. An unauthorized POS transaction of ₹27,000 took place on 3rd October, even though my card was in my possession. I have already: - Reported the incident to ICICI Bank. - Submitted all the supporting evidence and documents. - Raised a complaint with the bank's dispute and cyber security teams. - Followed up multiple times for a resolution. Despite providing the necessary evidence, I have still not received a satisfactory resolution or refund. My valid ID card and supporting proof have also been submitted. Why is a customer being denied a refund despite submitting evidence? @ICICIBank @ICICIBank_Care @SandeepBakhshi I request the CEO and senior management to personally intervene, investigate this matter and ensure a fair resolution and refund of ₹27,000. **I need accountability, not another automated response.** #ICICIBank #FraudTransaction #CustomerRights #BankingComplaint ​ ​ ​ ​

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  1. Case filed

    Filer · 4 Nov 2026, 6:39 am

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