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Eureka Forbes - Non-Delivery of Buyback Water Purifier (₹13,998), Active Credit Card EMI Without Product/Invoice, & Grievance Portal Inaction (Ticket: 95956253)

Eureka Forbes (Aquaguard)PC-2026-02808Electricity & UtilitiesAnonymous ·
Is customer service at Eureka Forbes Ltd. reduced to taking upfront payments and abandoning customers with empty promises? On 10-Oct-2026, I purchased a buyback water purifier for ₹13,998 (Ref: IWB1KAAA52794830 | Razorpay: Tm9WnHKnP4etph) under an explicit promise of delivery within 24–48 hours. The reality today:n* The ₹13,998 charge is debited and running as an active EMI on my credit card.n* No product delivered, no dispatch tracking, and not even a tax invoice generated.n* Daily calls to support only yield scripted "you will get a callback" lines—none ever received.n* Escalated via the official Grievance Portal (Ticket: 95956253 assigned to Priyanka Abhimanyu Singh), promised an update by EOD, and met with complete radio silence.n* Even the Platinum AMC on my old machine has kicked in today, leaving me paying for both ends while basic service is stalled. If a product is unavailable, why are false delivery timelines sold upfront? Seeking immediate delivery & installation today, or unconditional cancellation with a full refund of ₹13,998 and EMI reversal. Pratik Pota (MD & CEO) | Ajit Dheer ( COO ) | Eureka Forbes Ltd | Department of Consumer Affairsn Eureka Forbes Ltd #CustomerExperience #ConsumerRights #CustomerServiceFailure #ConsumerProtection

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  1. Case filed

    System · 23 Oct 2026, 11:22 am

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