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Ekart Express / Flipkart - Arbitrary Rejection of Merchant Claims (AM-137709, AM-134182, AM-127148) & Missing Credit-Note Documentation for K.R. Impex Enterprises | SAI HERBS

Ekart ExpressPC-2026-02674OtherAnonymous ·
Ekart Express Flipkart, we request senior intervention on rejected compensation claims and unresolved credit- ote questions affecting K.R. Impex Enterprises | SAI HERBS. Our records as of 16 October 2026 raise a specific concern: a damage complaint reported the day after delivery is being rejected on reporting-time grounds after we were instructed to change its ticket category. 1. Damage claim, AM-137709nDelivery took place on 25 September. The original complaint, AM-129836, was raised on 26 September with video evidence. Ekart closed that ticket with instructions to change category. The subsequent claim was rejected for exceeding three days. Please review the original complaint date, category redirection and evidence, and explain the compensation decision. A later category change should not erase the original reporting date. 2. Return contents-mismatch claim, AM-134182nThis claim was also rejected under the reporting deadline. We request senior review of the receipt, opening and reporting chronology, the photographs and video, and the earlier proof-of-delivery dispute. Please provide a reasoned decision addressing the evidence and any further requirements. 3. Freight-refund rejection, AM-127148nAn earlier ticket attributed the return to internal operational issues, while the refund rejection relies on customer rescheduling. Please reconcile these explanations with dated records and provide a clear refund decision. 4. Accepted claim, AM-132823nWe acknowledge ₹2,000 received under SCN-13267 on 14 October, along with earlier credits. We still need the credit- ote document and calculation showing goods compensation, freight and tax, and whether the credit represents full or partial settlement. Our customers are facing repeated follow-ups and serious inconvenience, while our business continues to seek documented outcomes. Please appoint a senior claims owner, review each case on its actual reporting history and evidence, and communicate written decisions and firm resolution dates. Closing a ticket does not resolve an unanswered claim. Ticket histories and supporting records are available for private review. Mani Bhushan Hemant Badri Kinchit Shah

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  1. Case filed

    System · 21 Oct 2026, 5:03 pm

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