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Meesho delivered a parcel missing the watch and a torn dress, and its app blocks a separate return or refund

MeeshoPC-2026-03420E-commerceAnonymous ·
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Subject: Serious Complaint Against Meesho Missing Product, Damaged Dress & Return Issues I am extremely disappointed with my recent shopping experience with Meesho I ordered two products a watch and a dress. However, when I received the parcel, I faced the following issues: 1. Missing Product: The package label clearly mentions two products with a quantity of 1 each, but the watch was missing from the parcel. 2. Damaged Product: The dress I received was torn and damaged. It was not delivered in acceptable condition. 3. Return Issue: I also ordered a maroon coloured dress. When I tried to initiate a return, the app showed both products together, and I was unable to process a separate return for the damaged dress. Why should a customer face difficulties returning a damaged product when the other product was never delivered? This is completely unacceptable. Customers pay for products expecting proper delivery and quality service, not missing items, damaged products and complicated return procedures. I request @mesho management and customer support team to: - Investigate why the watch was missing despite being listed on the package. - Arrange a full refund for the missing watch. - Approve a separate return and full refund for the damaged dress. - Resolve the technical issue preventing separate returns. I am sharing the parcel label and product photographs as evidence. @Meesho, please take responsibility and resolve this issue instead of making customers run around for their own money. I also request the concerned consumer authorities to take note of such customer experiences. #Meesho #ConsumerRights #ConsumerComplaint #OnlineShopping #CustomerExperience #Ecommerce #ConsumerProtection

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  1. Case filed

    Filer · 4 Nov 2026, 8:10 am

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