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Cashify - Refurbished iPhone 13 Pro Max Camera Defect (External Part Warning & Non-Functional 0.5x) & Rigid Refusal of Brief Warranty Drop-Off Extension Request

CashifyPC-2026-02847OtherAnonymous ·
Cashify, is this what customer service looks like? I believe customers deserve better than rigid policies, dismissive responses, and zero flexibility when they raise a genuine concern. I purchased a refurbished iPhone 13 Pro Max from Cashify's Nehru Place store on 25 April 2026. For approximately a month, I have been experiencing camera issues, including a non-functional 0.5x camera and a warning indicating an external camera part. When I approached Cashify for support, I expected a reasonable resolution. Instead, I found myself struggling to get a fair opportunity to have the issue addressed. Mr. Sourav Kumar from the warranty team contacted me and outrightly rejected my request for a short extension to submit the phone. I clearly explained that I was away from Delhi, with no Cashify store accessible where I was staying, and requested time until Tuesday, when I would return. His response? Submit the phone by Saturday or Sunday. Seriously? Is customer convenience completely irrelevant once a warranty deadline approaches? I understand company policies. What I do not understand is the refusal to consider a genuine situation when a customer is asking for just a few additional days—not an indefinite extension or an unreasonable exception. A reported issue that has existed for approximately a month cannot be dismissed simply because a customer cannot physically reach a store within a rigid deadline. I expect my complaint to be assessed fairly, not rejected without consideration of the circumstances. A company's policies should protect its business, not become an excuse for poor customer experience. Cashify, customers invest their money and trust in your brand. That trust should matter even when something goes wrong. I am publicly raising this concern because my experience has been deeply disappointing. I expect the concerned team to intervene, review my case, and allow me to submit my phone on Tuesday for proper assessment. If a reasonable request like this cannot be considered, it raises serious questions about the customer support customers can expect when they genuinely need help. I am looking for a resolution, not another policy-based rejection. Mandeep Manocha Nakul Kumar Siddhant Dhingran Tagging the leadership team to intervene and ensure this concern is addressed fairly, because customer trust should never be compromised by rigid policies and a lack of flexibility. #Cashify #CustomerExperience #CustomerService #ConsumerRights #Accountability #CustomerSupport

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  1. Case filed

    System · 24 Oct 2026, 4:44 am

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