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Axis Bank - Unresolved Rewards Redemption Issue and Broken Digital Support Portal

Axis BankPC-2026-01466Banking & LoansAnonymous ·
Disappointed with the recent customer service and digital experience from Axis Bank Here is a timeline of my unresolved rewards redemption issue: 📅 Sept 19: Redeemed my reward points for a product. 📅 Sept 22: Received a dispatch confirmation message. 📅 Oct 11 (Today): Still no delivery. When I reached out to Customer Care, they had absolutely no clue about my rewards point order and simply asked me to send an email. To make matters worse, when I went to their official website to send that email, the system wouldn't even validate the OTP. I am stuck in an endless loop of clueless support and broken digital portals. A seamless banking experience shouldn't look like this. I hope someone from the escalation team takes notice and fixes these basic system flows. @Axis Bank Support — please look into this on priority. #AxisBank #CustomerService #BankingIssues #DigitalBanking #CustomerExperience #CreditCards #RewardPoints

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  1. Case filed

    Filer · 11 Oct 2026, 7:06 am

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