Panchaayat
OpenComplaint

Airtel Broadband - Obstruction of Disconnection Requests, Automated Chatbot Dead-Loops & Spam Payment Recovery Calls During Extended Outage

Airtel BroadbandPC-2026-02804OtherAnonymous ·
Hi airtel, After a lot of frustration trying to reach your customer support, I am writing this here today. First of all, why are you so confident that no customer will ever choose to disconnect their Airtel connection, even after experiencing poor service quality and hours of downtime? Whenever I try to reach customer care or raise a service request, nothing seems to work. The chatbot keeps asking a few questions and then automatically marks the issue as resolved. Meanwhile, your customer care team only seems to call regarding bill payments, even though my Wi-Fi connection has been disconnected for more than a month. When I ask your representatives to raise a disconnection request on my behalf, they simply say, Its not our job. Please contact customer care. This sends me back to the same chatbot experience, where I go through another roller coaster of questions but still find no option to close my connection. So, please tell me: how is a customer who is unhappy with your service supposed to disconnect their connection and stop receiving multiple spam calls from your customer care team aka recovery agents? This entire experience has been frustrating, and the lack of a clear and accessible disconnection process only makes it worse. Airtel Digital Airtel Broadband Connection - India Airtel Broadband Connection - Indian #Airtel #CustomerService #CustomerExperience #InternetService #Airtelwifi

Reference details

Complainant
***************
Target Service Provider
***************
Connection Status
***************
Core Ground Issue
***************

Source links

History

  1. Case filed

    System · 23 Oct 2026, 11:06 am

Comments (0)

    Log in to comment or upvote.

    More complaints about Airtel Broadband

    A
    Airtel BroadbandPC-2026-02797·

    Airtel Broadband - 5-Day Outage in Noida, Premature Ticket Closures & Disjointed Backend Support Loop

    The #Airtel story - Satellites in space. Router in the dark. Story of my Ordeal with #Airteln#Day5 without a working / intermittently working Airtel broadband / WiFi Connection!!! The front line is polite. The back-end team is where things

    OpenComplaint0
    0

    All Airtel Broadband complaints, customer care & support →