Panchaayat
OpenComplaint

Airtel Broadband - 5-Day Outage in Noida, Premature Ticket Closures & Disjointed Backend Support Loop

Airtel BroadbandPC-2026-02797OtherAnonymous ·
The #Airtel story - Satellites in space. Router in the dark. Story of my Ordeal with #Airteln#Day5 without a working / intermittently working Airtel broadband / WiFi Connection!!! The front line is polite. The back-end team is where things stall. They don't seem to grasp the issue, every escalation gets a fresh quote "well check and revert" and the revert never comes. From the outside it looks like the goal is to push the problem forward in time, not to fix it at all. What Ive experienced: so far, Tickets closed without the issue being resolved /nEngineer visits are prompt but no resolution !!! / A back-end team where every call starts from zeron• No single owner and no escalation that actually moves. For sure this is not a case in isolation, consumers across India are worn down by service providers like #Airtel. The same complaint logged again and again, tickets closed without a fix, automated replies in place of answers and an escalation path that leads in circles. When the provider is the judge of its own complaint, the customer has very little leverage. Try finding a person with real authority who will take ownership. For most of us, that person does not seem to exist. A small thought, with a smile , it is wonderful to hear about satellite-based services beaming internet from space. Truly ambitious. Mr. #Mittal, may I humbly request that the vision start a little lower? Say, about 30 mts, at the cable outside my building in Noida. The satellites may be in orbit, but my router is in the dark. Perhaps the ground team can be given a ladder before the rocket. So here is my appeal,n• If you have faced the same with Airtel or any provider, say so publicly. Share your experience below.n• Escalate: the providers nodal and appellate officers, the National Consumer Helpline (1915), and the consumer commission.n• Tag the company. Make them answer in the openn Consumers are not asking for favors. We are asking for the service we pay for every month. airtel India Airtel Cares a working connection and a named owner, please. #Airtel #CustomerExperience #Noida #ConsumerRights #ServiceAccountability

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  1. Case filed

    System · 23 Oct 2026, 10:47 am

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