SUBJECT: Severe Customer Service Failure amp; Accountability Breakdown at airteln
LinkedIn is typically a platform I reserve strictly for professional networking, not consumer disputes. However, when an organization's standard customer support and internal escalation hierarchies fail completely, leaving a customer with no choice but to bring the issue to a public professional forum, it exposes a glaring flaw in their operational accountability. I am posting this to highlight a deeply frustrating and unresolved service issue regarding the bundled Netflix entitlement on my @Airtel India broadband connection in Bangalore. For over two months, this routine backend mapping request has been handled with egregious negligence:n🔷 Zero Internal Continuity: I have been forced to repeatedly explain the exact same technical context to numerous agents, only to be given identical, empty template scripts promising a backend callback in 24 hours.n🔷 Explicit Broken Commitments: Customer care explicitly committed that a senior representative would call me with a concrete resolution before 11:00 AM on September 9th. That deadline passed with zero follow-up, zero phone calls, and zero accountability.n🔷 Complete Inaction by the Appellate Authority: Having exhausted front-line support, I formally escalated the matter to the Appellate Authority (Karnataka Circle). Beyond acknowledgment, there has been absolute silence and inaction.
It is unacceptable that a subscriber must spend over two months chasing basic backend administrative tasks while being charged for this service and subjected to false assurances and broken promises at every level of Airtels support chain.
I expect the senior operations and customer experience leadership at airtel Bharti Airtel to intervene immediately, take ownership of this failure, and have the backend technical team complete this re-linking without further delay. Please contact me on the primary phone number associated with this account.
One Airtel Plan Account ID: 10101034071898n
#Airtel #BhartiAirtel #CustomerExperience #ServiceExcellence #AirtelBroadband #CustomerSupport #Governance
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The #Airtel story - Satellites in space. Router in the dark.
Story of my Ordeal with #Airteln#Day5 without a working / intermittently working Airtel broadband / WiFi Connection!!!
The front line is polite. The back-end team is where things