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Airtel Broadband - Repeated Unauthorized Router Pickup Requests & Persistent OTP Solicitations on Active Connection

Airtel BroadbandPC-2026-02806OtherAnonymous ·
🚨 SERIOUS CUSTOMER SECURITY CONCERN | #AIRTEL MUST TAKE ACCOUNTABILITYnDear airtel , airtel and Senior Management, I am extremely disappointed and concerned about the way my #Airtel Wi-Fi router pickup issue has been handled. Despite repeatedly escalating this matter on LinkedIn, my issue remains unresolved. I continue to receive router pickup notifications, and pickup agents have contacted me multiple times, asking me to share the #OTP for collecting the Airtel Wi-Fi router. I have been asked for the pickup OTP approximately 10 times due to this repeated and confusing pickup process. This has caused me significant inconvenience and raised serious concerns about the security of my account and device. My #Airtel Thanks app showed my ₹499 Wi-Fi plan as active, yet the repeated pickup requests have continued. My biggest concern is this: If any #unauthorised activity, misuse of the OTP, or #fraud occurs during this process, who will take responsibility? Why should a customer be put in a situation where they repeatedly receive calls and #OTP requests because of a lack of coordination between Airtel, its customer support teams, and its logistics partners? I want Airtel to address the following questions:n🔴 Why are these pickup requests being generated repeatedly?n🔴 Why have pickup agents contacted me so many times for the OTP?n🔴 What steps has Airtel taken to ensure the legitimacy of these pickup requests and protect customers from potential misuse?n🔴 Who will be accountable if a customer suffers a loss due to an unauthorised or improperly handled pickup?n🔴 Why has Airtel Cares failed to provide a satisfactory resolution despite my previous escalations? I request Airtel's senior management, customer experience leadership, security team, and grievance redressal authorities to investigate this matter urgently. My demands are clear: Investigate the repeated pickup requests and OTP-related calls. Confirm the actual status of my Wi-Fi connection and router. Explain in writing why this has happened and what safeguards are in place. Provide a formal complaint reference number and a clear resolution. I am raising this issue publicly because my previous attempts to get a response have not resolved the matter. Customers should not have to face repeated inconvenience and security concerns because of poor coordination. Airtel, I expect accountability, a transparent explanation, and immediate action—not another automated message. #Airtel #AirtelCares #AirtelWiFi #CustomerSecurity #ConsumerRights #CustomerExperience #CustomerGrievance #CyberSecurity

Reference details

Complainant
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Target Service Provider
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Subscribed Plan
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Core Ground Issue
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History

  1. Case filed

    System · 23 Oct 2026, 11:17 am

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