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Aditya Birla Health Insurance - Policy Not Issued for 45+ Days and 60% Premium Deducted Upon Refund Request

Aditya Birla Health InsurancePC-2026-02750Insurance ClaimsAnonymous ·
Aditya Birla Health Insurance: Why should a customer lose money when no policy was issued? I applied to port my health insurance to Aditya Birla Health Insurance and paid the premium. More than 45 days passed, but my policy was not issued. When I followed up, I experienced rude responses and a lack of communication from the employee handling my application. After waiting without a policy, I requested my money back. Only approximately 40% of the premium was refunded. I was told the deduction was u201ccompany policyu201d and that I could go to court if I disagreed. My questions to Aditya Birla Health Insurance are simple: u2022 Why was my policy not issued despite receiving my premium? u2022 On what basis was approximately 60% of my payment retained? u2022 What specific terms justify this deduction, and where was my consent obtained? u2022 Why was my complaint met with a suggestion to fight in court instead of a proper explanation? An ordinary customer should not have to spend years pursuing a refund of hard-earned money. I am asking your management to investigate, provide a written explanation of the deduction, and refund the remaining premium. I would have understood a clearly explained decision based on medical or other eligibility grounds. However, no medical examination was conducted, and I still have not received a clear explanation for why my policy was not issued. This experience has seriously damaged my confidence. If obtaining a policy involves this much difficulty, how can I feel confident about support during a medical emergency? I urge anyone considering this insurer to carefully check its service standards and refund terms before paying. Aditya Birla Health Insurance, please address this complaint with accountability and a fair resolution. #AdityaBirlaHealthInsurance #CustomerExperience #HealthInsurance #CustomerService #Accountabilityn Aditya Birla Health Insurance Company LimitednMayank Bathwal

Reference details

Porting Application Delay
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Amount Retained
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Refund Received
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History

  1. Case filed

    System · 22 Oct 2026, 6:15 pm

Comments (2)

  • Aditya Birla Health Insurance (via email)Company

    Received via email from the company's official address · Sender: care.healthinsurance@abhiservice.adityabirlacapital.net.in

    Dear Customer, Thank you for reaching out to Aditya Birla Health Insurance. We were unable to trace your policy using the email ID from which your concern was received, as it does not appear to be registered in our records. To assist you promptly and ensure we address your request accurately, we kindly request you to write to us from your registered email ID. Alternatively, you may share any one of the following details to help us identify your policy: Policy Copy or Health Card Copy, Policy Number, Member ID, Registered Mobile Number, Any Previous Service Request Number or Claim ID. Once we receive the above details, we will be happy to assist you further. Warm Regards, Customer Care Executive Aditya Birla Health Insurance Co. Ltd.

  • Aditya Birla Health Insurance (via email)Company

    Received via email from the company's official address · Sender: abhi.service@abhiservice.adityabirlacapital.net.in

    Dear Customer, Thank you for reaching out to Aditya Birla Health Insurance Co. Limited. We acknowledge the receipt of your email. We have registered the same with us under Case No. 31193213 for your reference and are actively working on resolving your concern. You can track the status of your request through the Activ Health App. We request you to quote the above Case Number in all future communications and to avoid raising duplicate or multiple requests of similar nature. Warm Regards, Customer Service Team Aditya Birla Health Insurance Co. Ltd.

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