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Ajio missed three delivery dates on a paid ₹1,245 order and pushed resolution to 6 November without delivering

AjioPC-2026-03422TelecomAnonymous ·
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Dear AJIO.com , Dear Sandeep Karwa Ji (CEO, AJIO), Is this how AJIO treats a customer who has already paid for an order? I am sharing my experience publicly because repeated complaints and customer support interactions have failed to resolve my issue. 1. Order Placed – 24 October 2026 I placed an order worth ₹1,245 for: * John Players Jeans * The Indian Garage Company Shirt 2. First Delivery Attempt – 25 October The promised delivery date was 25 October. I even took a day off from work and waited the entire day, but the order never arrived. 3. Second Promise – 27 October The delivery date was changed to 27 October. I waited again, but there was no delivery. 4. Complaint Raised – 28 October I raised a customer support ticket and was assured that the issue would be resolved and my products would be delivered. 5. Third Failed Delivery Date – 30 October The tracking information showed 30 October as the new delivery date. Once again, I waited the entire day, but nothing was delivered. 6. New Shock – 31 October When I contacted customer support again on 31 October, I was informed that my complaint would now be resolved on 6 November. Why should a customer have to wait so long for an order that has already been paid for? 7. Delivery Agent’s Behaviour The delivery agent repeatedly calls me asking for my location and address. I provide the details every time, but nobody arrives to deliver the order, and there is no further communication. LET ME MAKE ONE THING ABSOLUTELY CLEAR: I DO NOT WANT A REFUND. I WANT MY ORDER DELIVERED. I chose AJIO over other platforms because I trusted the brand and wanted the convenience of shopping online due to my busy schedule. Instead, I have lost valuable time, a day of leave, and my peace of mind because of repeated delivery failures and empty assurances. My sincere requests to AJIO’s senior management: 1. Please ensure the delivery of both products without any further delay. 2. Do not cancel my order or initiate a refund without my consent. 3. Investigate the repeated delivery failures and the conduct of the delivery agent. 4. Provide a clear written response and a confirmed delivery solution, not another vague promise. Mr. Sandeep Karwa, I hope this matter reaches your attention and that your team takes responsibility for resolving it. A customer’s trust is built through service, not promises. I am still waiting for my order. #AJIO #CustomerExperience #CustomerService #ConsumerRights #Ecommerce #CustomerSatisfaction +2

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  1. Case filed

    Filer · 4 Nov 2026, 8:13 am

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