Panchaayat
OpenComplaint

AU Small Finance Bank seized a bike over 2 missed EMIs, assaulted the borrower, and demands all 30 EMIs to release it

AU Small Finance BankPC-2026-03410Banking & LoansAnonymous ·
0 views0 subscribers0 comments0 shares
Shocking Harassment, Physical Assault by Recovery Agents, and Blatant Violation of RBI Guidelines by AU Small Finance Bank! I am writing this post to draw the urgent attention of the senior leadership and the Grievance Redressal Cell of AU Small Finance Bank. The illegal loan recovery practices, misconduct, and abuse experienced by my friend at the hands of the bank's representatives are utterly appalling. What Exactly Happened? Unreasonable and Unlawful Demands: My friend had only 2 overdue EMIs on his two-wheeler loan. The bank repossessed the vehicle without providing proper prior notice. Over a month has passed, and they are still refusing to release the bike. Instead, the bank is coercively demanding that he pay off all remaining 30 advance EMIs in one shot (full loan foreclosure). If a borrower had the funds to clear 30 installments at once, why would they opt for vehicle financing in the first place? Verbal Abuse and Physical Assault: While seizing the vehicle, the bank’s recovery agents publicly hurled abusive language and physically assaulted my friend. A formal Police Complaint has already been lodged at the local police station regarding this unlawful violence. Arrogance of the Branch Manager: When we visited the branch to resolve the matter by clearing the 2 pending EMIs, the Branch Manager, instead of offering assistance, responded with sheer arrogance: "We will not release the bike; do whatever you want." Is this how a regulated financial institution treats its customers? Direct Violations of RBI Guidelines: Under the RBI Fair Practices Code, no recovery agent is permitted to resort to verbal abuse, harassment, or physical violence under any circumstances. A bank cannot arbitrarily force full loan foreclosure on a borrower when there is only a temporary overdue of 2 EMIs. Our Demand: We demand an immediate internal inquiry by the senior management of AU Small Finance Bank, strict disciplinary and legal action against the errant recovery agents, and the immediate release of the vehicle upon settlement of genuine overdue EMIs. If this matter is not resolved promptly, we will escalate the issue directly to the RBI Banking Ombudsman and file a petition before the Consumer Disputes Redressal Commission (Consumer Court). #AUSmallFinanceBank #CustomerHarassment #BankingOmbudsman #RBIGuidelines #ConsumerRights #LoanRecoveryAbuse #FairPracticesCode #RBI #MaharashtraPolice #CustomerGrievance

Source links

History

  1. Case filed

    Filer · 4 Nov 2026, 7:36 am

Comments (0)

    Log in to comment or upvote.

    More complaints about AU Small Finance Bank

    A
    AU Small Finance BankPC-2026-03409·

    Branch manager at Bahadurgarh branch allegedly humiliated customer over ₹10 note request; formal email complaint ignored

    🚨 AU Bank Bahadurgarh: Is this how you treat your customers? I visited AU Bank to request loose ₹10 notes for my father's business, Bengali Sweets, for Diwali. Instead, Branch Manager Vinod allegedly disrespected and humiliated me in front

    OpenComplaint00
    0

    All AU Small Finance Bank complaints, customer care & support →