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Customer says Apple Pencil Pro bought from Swiggy Instamart won't charge and support has not followed up after 18 hours

Swiggy InstamartPC-2026-03011OtherAnonymous ·
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I ordered an Apple Pencil Pro from Swiggy Instamart at 2:30 a.m. because my work couldn’t wait. Now I’m ₹11,500 out of pocket, with a Pencil that won’t charge and no way to get help. This wasn’t an impulse purchase. I didn’t have a Pencil, my work was suffering, and I needed one urgently. That’s why I placed the order at that hour. When the delivery arrived, the delivery partner asked for the first OTP. While I was checking the product, he called his support team and left without collecting the second OTP. I later discovered that the Pencil wouldn’t charge, despite repeated attempts. When I contacted support, I was told that because this was a high-value product, they couldn’t resolve it directly. I would receive an email within six hours. It’s now been more than 18 hours. No email. No resolution. I tried reaching out again, but the app says a complaint has already been filed and the chat has ended. So I’m stuck: I can’t use the product, I can’t reopen the conversation, and I have no clear next step. Honestly, this is exhausting. The work I bought it for is still waiting, and now I’m spending time chasing support instead of doing it. Swiggy Instamart, if a product is too expensive for your frontline team to help with, surely there should be a clear, accessible escalation process? I’m not asking for special treatment. I’m asking for someone to take ownership, contact me, and arrange a replacement or refund. Fast delivery got the box to my door. I need the product inside it to work, too. Sriharsha M. Nandan Reddy Shilpi Pandey Kartikeya Rawal Raunaq Anand Pronoy Chatterjee Anshuman Mohit Chaturvedi Saurabh Deshpande Anirudh Puppala Swiggy Cares Swiggy Nandita Sinha Gautam Swaroop Nitesh Garg Himavant Srikrishna Kurnala #SwiggyInstamart #CustomerExperience #CustomerSupport #swiggy

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  1. Case filed

    System · 27 Oct 2026, 10:35 am

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