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Refund reported as processed by Razorpay but never received by customer after cancelled booking

RazorpayPC-2026-03108Refunds & BillingAnonymous · 4h ago

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Getting FIR threats due to Razorpay Razorpay team, here’s what happened. In September, a customer booked a flight through Nomadiq for their daughter. Their plans changed, so they cancelled. We initiated the refund immediately. Money deducted from our end. But the customer never received it. We contacted Razorpay. They said the refund was processed. 15 days later, nothing. A month later, still nothing. They asked us for bank statements and a letter from the bank manager confirming the ARN. We submitted everything. Multiple times. Yesterday, they again told us the refund was successful. The customer still hasn’t received a rupee. Now the customer calls us daily and threatens to file an FIR. I understand his frustration. He paid us and deserves his money. But we’ve done everything Razorpay asked us to do. Yet we’re losing customer trust over something we cannot resolve ourselves. Razorpay, can someone from your leadership team look into this? We don’t need another confirmation. We need a resolution. A refund is successful when the customer receives the money. Not when your dashboard says so.

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System · 31 Oct 2026, 4:34 am

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Razorpay (via email)Company4h ago
Received via email from the company's official address · Sender: support+noreply@razorpay.com
Hello, Thank you for your email. This is a non monitored email id. As part of our endeavour to provide quick and effective support, we have revamped our support options. If you'd like to check the status of your refund, please visit: https://razorpay.com/support/#refund If you are an existing client, you may login to your Razorpay dashboard and use the Help & Support section to get in touch with us. Login here: https://dashboard.razorpay.com/#/access/signin If you require any other assistance, kindly reach us at: https://razorpay.com/support/#request Regards, Team Razorpay

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