OpenComplaint

Razorpay - Deceptive Sales Call Making False Claims of Unreceived $587 International Payment to Bait Customer Engagement

RazorpayPC-2026-02996Payments & WalletsAnonymous · 2h ago

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A sales call turned into a massive red flag. Razorpay team, shame on you! How low can you go just to increase sales? Today, I received a call from the Razorpay team, and the conversation left me genuinely disappointed. The caller told me that I had received a payment of $587 from Razorpay two days ago. The funny part? I hadn't received any such amount in the last two days. Yes, I have an account on Razorpay, but I've never even made a single transaction through it! I asked him, "Why are you so bothered about whether I've received the payment or not?" He said he wanted to know about my experience. I replied, "What kind of experience does one have while receiving an international payment?" Then I asked a simple question:nn"If you have all these details, tell me the transaction ID." And suddenly, he started fumbling. I lost my patience and told him to stop fooling people and never call me again. What bothers me the most is that this was a call from the Razorpay team itself. If this is how you're approaching potential customers, you seriously need to rethink your sales strategy. How low can a company go just to acquire customers? There are better ways to build trust, earn customers, and encourage people to use your platform. Making claims about payments that a customer hasn't received is certainly not one of them. Razorpay team, shame on you. Customers deserve honesty, transparency, and respect, not misleading conversations. I'm sharing this because people need to know that they should question claims made during sales calls, even when they come from a company they recognise.

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Case filed
System · 26 Oct 2026, 9:31 am

Comments (1)

Razorpay (via email)Company2h ago
Received via email from the company's official address · Sender: support+noreply@razorpay.com
Hello, Thank you for your email. This is a non monitored email id. As part of our endeavour to provide quick and effective support, we have revamped our support options. If you'd like to check the status of your refund, please visit: https://razorpay.com/support/#refund If you are an existing client, you may login to your Razorpay dashboard and use the Help & Support section to get in touch with us. Login here: https://dashboard.razorpay.com/#/access/signin If you require any other assistance, kindly reach us at: https://razorpay.com/support/#request Regards, Team Razorpay