Jio: Harassment, Threats and Refund Request
@Jio @RelianceJio @JioCare
Is this the kind of customer service Jio provides after taking a customer’s money?
I paid ₹2,121.64 for a JioFiber connection. After receiving payment, your sales representative, Mr. Tarun (Mobile: ******), promised that installation would be completed the next day. Instead, I faced delays, misbehaviour, and pressure.
Yesterday, your distributor/service person, Mr. Brijesh (Mobile: ******), told me that he had only a faulty device and that a new device was not available. When I refused to accept an old/faulty device—because I had paid for a proper new JioFiber connection—he threatened me, saying:
“You will see where you go. I will not give you a connection or a new device. Do whatever you want to do.”
Is this how Jio’s representatives and distributors are trained to speak to customers? After taking payment, why should a customer be forced to accept a faulty or old device?
I have already sent a formal email to Jio’s official support and grievance email IDs requesting cancellation and refund. I am sharing that email reference here because despite my written complaint, I am still receiving calls and pressure to accept an old device.
My complaint email stated:
“I am writing to formally request immediate cancellation of my JioFiber connection and a full refund of the amount of ₹2,121.64 paid by me… After receiving my payment, your representative, Mr. Tarun, promised that the installation would be completed the next day. However, he later started misbehaving and said that he was not responsible for the installation… Later, your distributor, Mr. Brijesh, told me that no connection could be installed at my location because he did not have the required device. He said the device was faulty and no separate device was available… When I said that I may lodge a police complaint, he started threatening me… I am very concerned about the safety and security of my family.”
My details:
Name: Mr. Sandeep Manchanda
Mobile: ******
JioFiber Order No.: No0001GNPN9G
Amount paid: ₹2,121.64
I request Jio senior management to:
Immediately stop the threatening calls and pressure from Mr. Tarun and Mr. Brijesh.
Investigate their behavior and take strict action.
Confirm in writing whether my cancellation and refund have been initiated. Or immediately install a new and unpacked or unopened device as per my order. or without delay
Refund my full payment of ₹2,121.64 to my original payment method.
If Jio cannot provide the promised new device and respectful service, then please cancel my connection and refund my money immediately.
Customers deserve safety, dignity, and honest service—not threats, pressure, and old devices after payment.
#Jio #JioFiber #RelianceJio #CustomerService #CustomerRights #Harassment #ServiceFailure #ConsumerRights
Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.
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