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Jio mobility complaint unresolved since 4 August and AirFiber router fault dismissed, with repeated escalations ignored

JioMartPC-2026-03449TelecomAnonymous ·
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JIO CUSTOMER SERVICE FAILURE: MONTHS OF COMPLAINTS, ZERO RESOLUTION & COMPLETE LACK OF ACCOUNTABILITY! Jio Reliance Industries Limited Reliance Jio Infocomm Limited An Open Escalation to Jio I am extremely disappointed with the quality of service and the way Jio handles customer complaints. What I am experiencing is not just poor network performance; it is a complete failure of customer support and accountability. 1. MOBILITY NETWORK FAILURE – PIN CODE 813108 | COMPLAINT PENDING SINCE 4 AUGUST My mobility network complaint has been pending since 4 August, and the situation is still unacceptable. - Internet connectivity is practically unusable, with almost ZERO internet access at times. - Voice calls frequently drop. - The other person's voice keeps cutting out during conversations. - Call quality is so poor that having a normal conversation has become extremely difficult. A telecom connection is supposed to provide basic calling and internet services. If customers cannot even speak properly on a phone call, what exactly are they paying for? 2. JIO AIRFIBER – ANOTHER UNRESOLVED COMPLAINT My Jio AirFiber connection has also been suffering from recurring speed fluctuations, poor upload speeds and complete disconnections. I reported these problems multiple times. On 11 October, despite my router continuously showing RED, Vikas Ji from the Patna AirFiber team dismissed my complaint and behaved rudely. A subsequent technician visit confirmed that the router was DEAD. Imagine reporting a genuine technical failure and being told that there is absolutely no problem! 3. WHAT HAPPENED TO MY SENIOR-LEVEL ESCALATIONS? On approximately 5–6 occasions, Jio's Mumbai team contacted me, collected all the details and promised an update within 24–48 hours. But afterwards: NO UPDATE. NO RESOLUTION. NOT EVEN AN SR NUMBER! If a customer's complaints and emails to senior management are repeatedly ignored, where is the accountability? 4. QUESTIONS FOR JIO LEADERSHIP - Why has my mobility complaint remained unresolved since 4 August? - Why can I not make proper voice calls at PIN 813108? - Why are repeated technical proofs not resulting in an actual investigation? - Why are senior management emails receiving no meaningful response? - Why should a customer repeatedly chase different teams for basic services? I have reached my limit after months of complaints, follow-ups and empty assurances. 5. MY EXPECTATION I demand immediate senior management intervention, a proper technical investigation, formal SR numbers for both complaints, and a documented action plan with definite resolution timelines. I will be tagging the concerned senior leadership, including Pankaj Pawar, Mathew Oommen, Suman Kargupta and Radha Nair. I AM NOT LOOKING FOR ANOTHER 24–48 HOUR ASSURANCE. I WANT ACTUAL TECHNICAL ACTION, ACCOUNTABILITY AND A PERMANENT RESOLUTION. #RelianceJio #JioMobility #JioAirFiber #NetworkFailure #CustomerExperience #Telecom #CustomerRights #Accountability

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  1. Case filed

    Filer · 4 Nov 2026, 9:13 am

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