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Seller's MacBook missing in Xpressbees shipment for over 20 days with no resolution

XpressbeesPC-2026-03135Logistics & CourierAnonymous ·
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20 Days and Still No Resolution – Where Is the Accountability, Expressbees? How can a company and its employees be so irresponsible when it comes to handling a seller's valuable shipment? It has been over 20 days since my Apple MacBook went missing, and unfortunately, I have received neither a satisfactory response nor a concrete resolution from the Expressbees team. What is even more disappointing is the lack of accountability and communication from the people responsible for investigating this matter. I have already submitted all the required evidence, including: - A video showing the package before handover. - A video showing the package as received. - All the supporting information requested by the investigation team. Despite providing every piece of evidence on time, I am still waiting to know one simple thing: Where has my MacBook gone? I have been in contact with an employee, Mr. Prasad Hegde, who has repeatedly informed me that the company is checking CCTV footage and conducting an internal investigation. But it has already been 20 days. How long does a CCTV investigation actually need? Is repeatedly investigating the matter without providing any meaningful update or resolution considered acceptable customer service? The most disappointing part is that sellers are being ignored by the very employees who are supposed to support them and resolve such critical issues. I am not looking for repeated assurances or routine investigation updates. I am looking for a clear answer, accountability, and the immediate recovery of my missing MacBook. Expressbees Management Team, I request your immediate intervention in this matter. Please clarify: 1. What has the investigation established so far? 2. Where is my missing MacBook? 3. Who will take responsibility for this loss? 4. By when can I expect a final resolution? I have cooperated throughout the process and submitted all the required evidence. Now, I expect the company to take responsibility and provide a concrete solution. 20 days have already passed. I request Expressbees' senior management to look into this matter urgently and help me recover my MacBook at the earliest. #Expressbees #SellerSupport #Accountability #CustomerExperience #Logistics #SellerIssues #BusinessTransparency

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  1. Case filed

    System · 31 Oct 2026, 10:34 am

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