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Customer reports suspended Hostinger account with websites offline since September 18, 2026

HostingerPC-2026-02963OtherAnonymous ·
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Hostinger, How Many Times Do I Need to Submit My Documents Before Someone Resolves My Case? I am extremely disappointed with my experience with Hostinger Support. My hosting account, registered with a Gmail address, has been suspended, and all my websites have been offline since September 18, 2026. I have submitted the required identity verification documents multiple times and followed the instructions provided by the support team. Each time, I have been asked to wait 24 to 48 hours for an update. However, I still have not received a proper resolution. This has happened approximately 3 to 4 times. I keep cooperating, submitting documents, and waiting for the promised response, but my problem remains unresolved. I understand the importance of security verification. I have already submitted my Indian government-issued Voter ID and explained that I use my hosting account for blogging, websites, SEO projects, and affiliate product landing pages. But what about my websites, my work, and my data? My websites have been offline for weeks. This is affecting my business, traffic, search engine visibility, and the time and effort I have invested in building these websites. I have also repeatedly requested access to my available website backups, including website files and databases. If Hostinger cannot restore my account, I am ready to migrate my websites to another hosting provider. However, I need access to my available backups to do that. Despite contacting support through email, live chat, and social media, I am still waiting for a clear answer. A customer should not have to repeatedly submit documents and wait through multiple 24 to 48-hour periods without receiving a meaningful update. My request to @Hostinger is straightforward: 1. Please urgently review my verification and restore my account if possible. 2. If you cannot restore my account, please explain the reason and help me recover my available website files, databases, and backups. 3. Please provide a clear update and a practical solution instead of asking me to wait again without a resolution. I trusted Hostinger with my websites and data. I cooperated with the verification process in good faith. Now I am asking for timely communication and a fair solution. I need the restoration of my account or access to my available website backups. Please do not leave this case unresolved any longer. To everyone reading this: If you have experienced a similar issue or understand how serious losing access to your websites can be, please share this post, leave a constructive comment, and tag Hostinger so the relevant team can see this case. I am not asking anyone to bypass security procedures. I am asking for a proper review, clear communication, and a way to recover my work. I hope Hostinger will finally take action and resolve this issue. #Hostinger #WebHosting #CustomerSupport #WebsiteBackup #WordPress #CustomerExperience

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  1. Case filed

    System · 26 Oct 2026, 5:49 am

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