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Vastrado order return dispute over product quality mismatch and pending refund without UTR details

Vastrado but the moment I inspected the iPC-2026-01918OtherAnonymous ·
Customer experience shouldn’t end once a transaction is completed. It should be defined by product integrity and how a brand resolves issues when things go wrong. I recently placed an order with Vastrado but the moment I inspected the items, I had to initiate an immediate return. The actual quality was nowhere near what was advertised: the colors appeared completely dull compared to the catalog pictures, and the fabric felt uncomfortably odd and subpar. What seemed like a promising purchase turned out to be a stark mismatch between expectation and reality. Unfortunately, the post-return experience has been an even bigger disappointment, marked by poor customer support and zero accountability: 1. Unfulfilled Commitments : I was told that my refund had been initiated. However, my bank confirmed that no such funds have arrived. 2. No Verification Details: When I requested a standard UTR / Bank Reference Number to track the payment independently, the request was completely sidestepped. 3. Looping Support Tickets: Instead of providing a genuine resolution or having a representative get in touch, my queries are repeatedly closed with generic, automated responses, only to have new ticket numbers generated (Current Tickets: VSC009053, VSC012580). Delaying refunds is frustrating enough, but dodging basic inquiries and leaving customers trapped in automated scripts is unacceptable. Brands cannot rely on evasion and expect to build long-term consumer trust. I strongly urge everyone to think twice before making a decision to purchase from Vastrado I am sharing this here to bring the issue to the direct attention of the leadership and operations teams at Vastrado. I expect immediate clarity, valid transaction details (UTR), and the credited release of my pending refund without further deflections. #CustomerExperience #ConsumerRights #Vastrado #CustomerService #Ecommerce #ConsumerAlert #Accountability

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  1. Case filed

    System · 13 Oct 2026, 9:44 am

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