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Utkarsh Small Finance Bank credit card not delivered despite repeated follow-ups and alleged false assurances

Utkarsh Small Finance Bank concerning thePC-2026-02063OtherAnonymous ·
Am writing to formally register a complaint regarding the highly disappointing and unprofessional experience I have faced with Utkarsh Small Finance Bank concerning the non-delivery of my credit card. Despite repeated follow-ups and assurances, my credit card has still not been delivered. I have been given false assurances regarding its delivery, resulting in unnecessary inconvenience, frustration, and a complete lack of confidence in the bank's customer service. I would like to bring the following serious concerns to your attention: 1. Non-delivery of the credit card: I Despite the time elapsed and repeated follow-ups, I have not received my credit card. 2. False assurances and misleading commitments: I have repeatedly been assured that the issue would be resolved and the card would be delivered, but these commitments have not been fulfilled. 3. Misbehaviour by customer service representatives: The behaviour of the concerned representatives has been unprofessional and unacceptable. Customers deserve to be treated with courtesy, respect, and accountability. 4. Unavailability of senior officials: When attempting to escalate the matter, I have not been provided with appropriate access to a senior representative or an authorised person who can take ownership and resolve the issue. 5. Inappropriate choice of courier service: The courier arrangement appears to have been ineffective in ensuring successful delivery. I expect the bank to review its courier partner's performance and take responsibility for ensuring that the card reaches the intended recipient securely and on time. This experience raises serious concerns about the bank's service standards, complaint-handling process, and accountability towards its customers. It is unacceptable for a customer to repeatedly follow up on a basic service request without receiving a clear response or a satisfactory resolution. I therefore request the bank's senior management to take immediate action on the following: - Regis

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  1. Case filed

    System · 13 Oct 2026, 8:32 pm

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