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UNIQLO India / Pikndel - False RTO Status and Non-Delivery of Prepaid Order

UNIQLO IndiaPC-2026-02490E-commerceAnonymous ·
I’m extremely disappointed with the customer experience I just had with UNIQLO India and their delivery partner Pikndel. I’m posting this here because the response I received from customer service was completely unsatisfactory. I placed a prepaid order on 2nd Dec 2025, and without any call, delivery attempt, or consent from me, the shipment was marked as RTO. The courier partner falsely recorded the status as “customer rejected / reschedule requested”. To make it worse:n- I received an email saying I had 48 hours to respond.n- I replied within 21 hours, yet the order had already been RTO’d.n- Customer care told me “nothing can be done.” All of this despite the fact that my order history clearly shows multiple successful deliveries in the past. This is clearly a breakdown in process, communication and accountability between UNIQLO and Pikndel.nn👉 I need my order delivered. This is a prepaid order, and it is UNIQLO’s responsibility (along with Pikndel) to figure out how to deliver what I have already paid for. For a brand of UNIQLO’s caliber, this level of customer experience is simply unacceptable. I hope this is addressed with the seriousness it deserves.

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Order Date
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Delivery Partner
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  1. Case filed

    System · 18 Oct 2026, 6:53 pm

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