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True Balance EMI payment debited but still marked unpaid; refund/status update pending before due date

True Balance regarding a failed EMI paymePC-2026-01973OtherAnonymous ·
**Need urgent help from True Balance regarding a failed EMI payment** I took a loan from TrueBalance and have never missed an installment. My EMI of ₹4,506 is due on **10 October 2026**. Yesterday I paid the EMI. The payment went through successfully on my side and the amount was debited from my bank account. But the TrueBalance app still shows the EMI as unpaid, with the same due date. I contacted customer care, and they told me the payment failed and the amount would be refunded. It has still not been returned to me, and my due date is **tomorrow**. Because of this, I don't have the money to pay again right now. If my EMI bounces: ❌ My CIBIL score will be affected ❌ Unnecessary penalty charges may be applied This is not my mistake. I paid on time, and the money is stuck on your side. I request TrueBalance to: 1. Either update my payment status or refund the debited amount immediately 2. Make sure no late fees or bounce charges are applied 3. Make sure my credit score is not affected Anupam Vasdani Nikhil Niranjan #TrueBalance #CustomerSupport #EMI #PaymentFailed #CIBIL #ConsumerRights #DigitalLending

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  1. Case filed

    System · 13 Oct 2026, 4:40 pm

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