Panchaayat
OpenComplaint

Tata CLiQ - False Customer Cancellation Marking & Broken 48-Hour Replacement Promise for Shoes

TataCliqPC-2026-02715E-commerceAnonymous ·
Absolutely pathetic customer service, tatacliq socialn I ordered UK 9, which was slightly too big, so I requested a replacement. Your website showed UK 8.5 as an option and confirmed that replacement was possible. Your team ALSO promised on call that the replacement would be completed within 48 hours. I waited 5 DAYS, called customer service multiple times, and the pickup still never happened. Today, 19 Oct, my request suddenly shows "cancelled by customer" — when I NEVER cancelled it! After calling AGAIN, Ritika tells me the size is out of stock. THEN WHY SHOW IT AS AVAILABLE FOR REPLACEMENT? Why promise a 48-hour resolution? And why falsely mark the cancellation as my fault instead of being transparent from the start? This is misleading, unprofessional, and a complete waste of a customer's time. I expect accountability and a proper resolution. Swapnil Sant tatacliq social Tata CLiQ Fashion Tatacliq Operations Gopal Asthana , please explain!

Reference details

Complainant
***************
Order Issue Date
***************
Product / Replacement Details
***************
Core Ground Issue
***************

Source links

History

  1. Case filed

    System · 22 Oct 2026, 1:04 pm

Comments (0)

    Log in to comment or upvote.

    More complaints about TataCliq

    T
    TataCliqPC-2026-01441·

    TataCliq order not delivered despite multiple attempts, consumer files complaint

    Unfortunately i had to file consumer complaint against @TataCLiQCare since their customer care service and delivery service is patheticnn--- National Consumer Helpline - Grievance Details --- Grievance No.: [redacted] Registered Date: 16-08

    OpenComplaint0
    0

    All TataCliq complaints, customer care & support →