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TATA Consumer Products - Unresolved Complaint & Poor Customer Care Response for Damaged 5-Litre Packaged Oil Delivery

Tata consumer productsPC-2026-01478FMCG & Personal CareAnonymous · 5d ago

Here is the extracted information structured for Panchaayat.in: Title: TATA Consumer Products - Unresolved Complaint & Poor Customer Care Response for Damaged 5-Litre Packaged Oil Delivery Description: Customer Care - This word has deeper meaning and when a customer calls , send message with complaint, it is expected that their complain is listened and actioned. However, this is highly ignored in all sectors in India. I am saying so having experienced what is Customer Care during my stays in several countries of the world. Even the top business house have been laggards to address this area. Majority has focus only to sell , nothing called Customer Care. Recent example is about one product bought from TATA Consumer Products-5 litre packaged oil. First, delivery was late, then delivery agent asked me to pick from the carrier on the road and the moment I opened the package it was damaged and within 10 minutes, I logged the complain with pics, video- then no response for 10+days. After that received call with only 1 ring , got disconnected and super polite mail that we tried to reach you. Since then almost 5 reminders I have sent by email and phone calls which never gets connected. Today again received same typical email stating that, let us know your convenient time to talk. That ends the conversation for that day. If such big companies can act like this I, just imagine Tier 2, 3 companies and their, so called Customer care and imagine those who are unable to raise their voice ? Awaiting Step 3: Please reply with the live Panchaayat.in case URL once you've created the post, and I will generate the response template!

TATA Consumer Products - Unresolved Complaint & Poor Customer Care Response for Damaged 5-Litre Packaged Oil Delivery

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