BOYCOTT Toing BY Swiggy ! ONE OF THE MOST FRUSTRATING AND HARROWING FOOD DELIVERY EXPERIENCES IVE EVER HAD!nnOrder ID: #251201782187034nnAbsolutely disgraceful! My experience with Toing, Swiggys food delivery app, has been nothing short of a nightmare. This is not just about a food order anymore. Its about pathetic customer service, zero accountability, and a complete lack of respect for customers.nnI ordered 3 items from Black Panther Restaurant, and suddenly, the app informed me that some items were out of stock. But heres the ridiculous part: IT DOESNT EVEN CLEARLY TELL ME WHICH ITEM IS UNAVAILABLE! Instead, it throws alternative suggestions at me that dont even work. How the hell is a customer supposed to make an informed decision when your own app cannot clearly communicate whats happening with their order?nnAnd what about my food? NO DELIVERY. NO REFUND. NO PROPER RESOLUTION.nnThe customer support experience was even worse. The so-called help section feels like an endless loop of useless, automated AI responses. I repeatedly asked for a senior executive and a clear explanation of whether the entire order or just one item was out of stock. Instead of getting a straightforward answer, I was left dealing with confusing, meaningless replies.nnI asked for escalation. I demanded accountability. I explained the problem repeatedly. And what happened?nnThe support experience was absolutely appalling. The call was disconnected before my issue was properly resolved, and the chat support failed to provide a meaningful solution. I was left feeling completely ignored, disrespected, and helpless.nnWHAT KIND OF CUSTOMER SERVICE IS THIS?nnYou take customers orders, fail to provide clear information, leave them without their food, fail to resolve their refund concerns, and then make them fight with automated responses just to get a human being to take responsibility?nnTHIS IS NOT CUSTOMER SERVICE. THIS IS A COMPLETE FAILURE OF CUSTOMER CARE.nnToing cannot hide behind Swiggys name and expect customers to tolerate this nonsense. If you are operating under Swiggys umbrella, you should be held to the same standards of transparency, accountability, and customer service.nnI want a proper investigation into order #******, an explanation for this unacceptable experience, and a resolution of my pending refund issue. I also want the company to investigate how its customer support handles complaints and escalations.nnAnd to anyone considering using this app: THINK TWICE BEFORE TRUSTING TOING WITH YOUR MONEY AND YOUR FOOD. When something goes wrong, you deserve real assistance, not an exhausting battle with automated replies.nnSHAME ON TOING FOR THIS EXPERIENCE. SHAME ON THIS CUSTOMER SUPPORT SYSTEM.nnI am sharing my experience publicly because customers deserve to know how their complaints are being handled.
Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.
Toing Swiggy seriously u dont care about the person... You guys just take the order after that there is problem with the taste with the packaging and also with the promocode which is not applicable with the order... Its a waste ... After th