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Simran Suzuki complaint alleges disputed labour charges and repeated closure of unresolved complaints

Simran SuzukiPC-2026-01935OtherAnonymous ·
Suzuki Motorcycle India Private Ltd. I am sharing my experience with Simran Suzuki, operating in Ulhasnagar, Ambernath and Kalyan, and the way my complaints have been handled. Despite raising complaints repeatedly with Suzuki Motorcycle India, my concerns remain unresolved, while complaints appear to be getting closed automatically without satisfactory resolution. Here is the complaint history: 1. CAS-746447-V2Y4W6 – 19 January 2026 2. CAS-747249-Y9P3P2 – 21 January 2026 3. CAS-755646-F8D3Z4 – 16 February 2026 4. CAS-758381-R5S5R2 – 24 February 2026 5. CAS-795031-Y5S0M4 – 5 June 2026 6. CAS-797407-F9D3N7 – 11 June 2026 7. CAS-809392-W3H3B4 – 13 July 2026 8. CAS-815663-Y2P9W4 – 29 July 2026 9. CAS-824658-T4Y0Q6 – 21 August 2026 10. CAS-830510-H0P8L3 – 5 September 2026 My key concerns are: 🔴 Disputed labour charges: I have raised concerns about labour charges allegedly exceeding Suzuki's applicable published labour price list. In one instance, I reported being charged ₹2,000 against a listed labour charge of ₹500. I request a transparent, invoice-based explanation for this difference. 🔴 Automatic complaint closures: Despite repeatedly reporting these issues, complaints appear to be closed without my concerns being satisfactorily resolved 🔴 Customer treatment: I have also raised concerns regarding the manager's alleged rude and unprofessional behaviour. A customer should not have to raise ten complaints to obtain a transparent response and fair treatment. My questions to Suzuki Motorcycle India: 1. Why have my complaints repeatedly been closed without satisfactory resolution? 2. Who verified the facts before marking these complaints as closed? 3. Are the dealership's actual charges consistent with Suzuki's applicable labour price list and the relevant MRP regulations? 4. Will Suzuki appoint an independent senior officer to investigate these complaints? 5. Will the company provide a written response and take appropriate corrective action if any wrongdoing is

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  1. Case filed

    System · 13 Oct 2026, 12:14 pm

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