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Sangeetha Mobiles - Double Payment Trap, Wrong Item Delivered & Unissued Refund 20+ Days Post-Return (Order ID: 1918423, NCH Docket: 10295530)

Sangeetha MobilesPC-2026-02733OtherAnonymous ·
Frustrated with Sangeetha Mobiles: Double Payment, Wrong Product, and Zero Accountability! I never thought a trusted retail brand like Sangeetha Mobiles would put a customer through such an agonizing ordeal, but my recent experience leaves me no other choice than to share this publicly. Here is what transpired: The Double Payment Trap: On September 11, 2026, I ordered a Realme wireless Bluetooth headset and paid via a payment link sent by Sangeetha Mobiles (Order ID: 1918423, NCH Docket: 10295530). Because the system didn't update the payment, the delivery agent marked it as Cash on Delivery (COD). Customer support assured me to pay the agent and promised a quick refund of the online payment. Trusting them, I made a double payment. The Wrong Product Delivery: To make matters worse, I received a completely different product that I never ordered. The Runaround & Radio Silence: After countless futile calls where support agents simply promised "we will call back in 5 mins" and ignored follow-ups, I sent 5–6 emails. They finally confirmed both payments and asked me to return the wrong item, promising a refund once it reached their warehouse. No Refund, No Response: I successfully returned the product on September 16, 2026. It's now been over 20 days. Despite the item reaching them, my money has not been refunded. Emails are being ignored, calls are being dropped or avoided, and even when escalated to the National Consumer Helpline (NCH Docket: 10295530), Sangeetha Mobiles has chosen to ignore the platform entirely. Is this how valued customers are treated? Being forced to pay twice, receiving incorrect goods, and then being ghosted by customer support is unacceptable. Requesting the leadership team at Sangeetha Mobiles to urgently look into this matter, process my rightful refund, and fix this broken support system. sangeethamobiles Subhash Chandra Ln #ConsumerRights #SangeethaMobiles #CustomerService #RetailExperience #BadCustomerService #ConsumerDispute

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  1. Case filed

    System · 22 Oct 2026, 5:05 pm

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