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Revibe dispute over defective refurbished phone claim, return fee demand, and unanswered emails

RevibePC-2026-02009OtherAnonymous ·
Dear LinkedIn community,I would like to raise awareness about a company called Revibe, which sells refurbished phones and laptops. Unfortunately, I have had a deeply disappointing experience with the company, and I believe it is important to share my story so that other South African consumers can make informed decisions before purchasing from them.I purchased a phone from Revibe, and upon arrival, it started freezing. I repeatedly had to perform factory resets in an attempt to resolve the issue. Eventually, I returned the device with the expectation that it would be replaced.Unfortunately, despite following all the required steps in their claims process, Revibe deemed my claim invalid and is now demanding that I pay R1,300 for them to return the very device I reported as defective.I have sent numerous emails in an attempt to resolve this matter, but my concerns have gone unanswered. It is incredibly frustrating to be left in this position after trusting a company with my hard-earned money and following the procedures they required.At this point, I have decided to speak out and share my experience because I do not want other South Africans to find themselves in a similar situation. Consumers deserve transparency, fair treatment, and proper customer service, especially when they receive a product that does not function as expected.I am sharing my experience to raise awareness and encourage other consumers to do their research before purchasing from Revibe. No customer should feel ignored or helpless when trying to resolve a legitimate complaint.I hope Revibe takes accountability for how this matter has been handled and provides a fair resolution.If you have experienced something similar, I encourage you to share your experience respectfully so that other consumers can make informed decisions#Revibe #ConsumerRights #ConsumerProtection #SouthAfrica #CustomerExperience #OnlineShopping #ConsumerAwareness #CustomerService #RefundIssues #BuyerBeware #KnowYourRights #SouthA

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  1. Case filed

    System · 13 Oct 2026, 5:05 pm

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