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Rain refund delay after router collection and request for account closure confirmation

RainPC-2026-01992OtherAnonymous ·
rain South Africa , IS THIS REALLY HOW YOU TREAT YOUR CUSTOMERS? I am absolutely LIVID with the appalling customer experience I have had with Rain. It has now been OVER FIVE DAYS, and I am STILL waiting for my R2,198 refund. Rain has already collected its router, yet I am left chasing my own money and struggling to get a clear response about when I will be refunded. How is this acceptable? A customer should not have to repeatedly follow up, escalate complaints, and fight to get their own money back. The fact that I have to resort to publicly calling out a telecommunications company to get a straightforward refund is beyond frustrating. This is not just about R2,198. It is about accountability, transparency, and the complete disregard for a customer’s time and money. rain South Africa , I have given you the opportunity to resolve this privately. Where is my refund? I am calling on Rain’s CEO, Brandon Leigh , and the executive team to intervene urgently. Customers should not have to resort to social media to receive the basic level of service and accountability they deserve. I want three things: 1. My outstanding R2,198 refund. 2. Written confirmation that my account is closed and carries a zero balance. 3. An explanation for why this matter remains unresolved. 4. Why is Rain illegally debitting customer accounts for services it has, itself disconnected. What are customers owing if services are not available for the period they are being charged? I expect a proper response, not another generic acknowledgement or an empty promise. Five-plus days and counting. This is unacceptable. #Rain #CustomerExperience #CustomerService #Accountability #ConsumerRights

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  1. Case filed

    System · 13 Oct 2026, 4:56 pm

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