I purchased my Realme 16 Pro 5G for ₹37,000. Since purchase, I have faced a serious slow-charging problem even while using the original charger. It takes approximately 2 hours and 35 minutes to 3 hours to charge from 0% to 100%.
For the past 15–20 days, I have repeatedly contacted Realme Customer Support, but my problem has not been resolved. I have repeatedly been promised a callback within 24 hours, only to be asked to wait another 24 hours. Recently, I was told that my phone would have to be repaired.
I do not want my phone to be opened or repaired. This charging problem affects my daily routine and my job. I have to wake up at 7:00 AM for work and depend on my phone alarm. After work, I often have to charge my phone late at night, sometimes until midnight. This causes inconvenience and affects my sleep.
I paid ₹37,000 for this phone and am very disappointed that the issue remains unresolved despite repeated contact with support.
I request Realme India to review my case and offer a fair solution: preferably an exchange for another phone. If a new replacement is not possible, I am willing to consider a suitable second-hand or refurbished Realme phone in good working condition, with clear terms. Alternatively, I request Realme India to consider buying back my phone at a fair price.
I do not want to sell this phone to another individual, a shopkeeper, or through OLX, Flipkart, or another third-party platform. I want to resolve this matter directly with Realme, the company that made and sold the phone.
Please escalate my complaint to a senior team, review my support history, explain in writing why my case was closed, and reconsider my request for an exchange or company buyback instead of insisting only on repair. I request a clear and fair written response.
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