Disappointing Customer Experience with PUMA Group and Shadowfaxn
PUMA Group , PUMA SOFTWARES INDIA PRIVATE LIMITEDn
I’m extremely disappointed with the way my return request has been handled.
I ordered a pair of shoes from your app (Order No : ******) and scheduled a return pickup. However, the pickup has been delayed by **over a week** due to the irresponsible service of your delivery partner, Shadowfax (AWB: R2715820340PUM).
When I contacted the pickup rider, I was told that he does not handle pickups from my location. If that is the case, why was the pickup scheduled in the first place?
To make matters worse, PUMA's customer support has been equally disappointing. When I call for assistance, I'm asked to send an email and am assured that someone will call me back, but **no one follows up**.
Shadowfax customer support has also failed to provide any meaningful response or resolution. They just keep on rescheduling the pickup.
As a customer, I expect better service from a reputed brand like PUMA. Delayed pickups, unresponsive customer support, and a lack of accountability from delivery partners are simply unacceptable.
@PUMA Group @Shadowfax — Please look into this issue, arrange my return pickup immediately, and provide a proper resolution.
A good customer experience shouldn't end once an order is delivered. It should continue until the customer's issue is resolved.
#PUMA #Shadowfax #CustomerExperience #CustomerService
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