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Ownly order complaint over delivery time increase after checkout and refused cancellation/refund

OwnlyPC-2026-01971OtherAnonymous ·
PLEASE DONT ORDER FOOD FROM Ownly Extremely Disappointing Experience with Ownly . I ordered food from Ownly, and the experience was absolutely terrible. Despite their marketing claims about not charging extra fees, their customer service is appalling, and the people handling customer complaints seem completely unwilling to help.The biggest issue is their misleading delivery estimates. Before placing the order, I was shown an estimated delivery time of 30 minutes. However, immediately after placing the order, the estimated time jumped to 52 minutes. This feels like a bait-and-switch tactic designed to get customers to place orders before revealing the actual wait time. Things got even worse when I immediately requested a cancellation. Instead of addressing my concern, the customer service team refused to cancel the order and informed me that I would not receive a refund. The complete lack of flexibility, accountability, and customer care was shocking.Dont be fooled by the marketing claims about zero extra charges. Saving a few rupees on fees means very little when the service itself is this disappointing and the company refuses to take responsibility for its customers experience.Based on my experience, I would strongly advise people to think twice before ordering from Ownly. Misleading delivery estimates and such poor customer support are simply unacceptable.

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  1. Case filed

    System · 13 Oct 2026, 4:39 pm

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