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Max Fashion India - Returned Jeans Collected by Pickup Agent, Warehouse Rejection & Denied Refund for Missing Item

Max Fashion IndiaPC-2026-02523Apparel & Fashion RetailAnonymous ·
When a customer follows the return process in good faith, who takes responsibility when the pickup process fails? I am extremely disappointed with my experience with Max Fashion India and its online return and refund process. I ordered three pairs of jeans from Max Fashion, but due to fitting issues, I decided to return all three. The return pickups were scheduled on different dates. One pair was collected earlier, and when the pickup date for the remaining returns arrived, I handed over both remaining pairs of jeans to the pickup agent. Since all three products belonged to the same order ID and the pickup notification mentioned jeans, I reasonably believed both remaining pairs were being collected. The pickup agent accepted both pairs and left without checking or informing me that the pickup was scheduled for only one item. Later, after contacting customer care, I was informed that the pickup was intended for only one pair of jeans. Now, despite handing over both products to their authorised pickup agent, Max Fashion is refusing to refund me for the missing item because its warehouse claims it never received the extra product. Let me ask a simple question: If a customer hands over a product to the company's authorised pickup agent, is it fair to deny the refund because of a discrepancy between the pickup agent and the warehouse? However, customers should not be expected to know about an internal discrepancy that was neither communicated nor identified by the pickup agent at the time of collection. I fulfilled my part in good faith. I should not have to bear the financial loss because the collection was not properly verified. I request Max Fashion India to:nn- Investigate the pickup agent's collection records and the logistics trail.n- Review the return request and warehouse records for my order.n- Reconsider the refund rejection and issue the pending refund for the unaccounted-for pair of jeans.n- Improve the return verification process so that other customers do not face the same situation. I have already contacted customer support, but the issue remains unresolved. I am sharing this experience publicly in the hope that the concerned team will take notice and provide a fair resolution. Max Fashion India Max Fashion Support Department of Consumer Affairsn I also request the relevant consumer grievance authorities to take note of this experience and guide me towards a fair resolution. #MaxFashion #ConsumerRights #ConsumerGrievance #CustomerExperience #OnlineShopping #RefundIssue

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  1. Case filed

    System · 19 Oct 2026, 5:24 pm

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