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Mahindra & Mahindra - Unresolved Manufacturing Defects & Unjustified Repair Charges for XUV 3XO (Reg: UP65FZ6465)

Mahindra & MahindraPC-2026-01636AutomobilesAnonymous ·
Dear Mahindra Leadership & Customer Experience Team, This is my fourth follow-up regarding the critical manufacturing defects in my Mahindra XUV 3XO (Reg: UP65FZ6465). It is unacceptable that despite multiple escalations to senior management over the past several days, there has been absolute silence and zero official response from both corporate Mahindra and Raj India Auto, Varanasi. My brand-new vehicle (driven only 3,139 km) has been completely off-road and stranded since 6th August 2026—over two weeks now—due to unresolved battery failure followed by catastrophic clutch and transmission failure mid-road. To reiterate the urgency: Prolonged Inaction: The battery was handed over to the service center on 6th August 2026 with no resolution or replacement to date. Severe Safety Hazard: The car has stalled mid-road 3 separate times, endangering my family. Unjustified Charges: Raj India Auto continues to demand over ₹43,000 for manufacturing-level component failures on a virtually new car under factory warranty. I demand an immediate written response today with: Written confirmation of 100% warranty coverage for the clutch, flywheel, and battery replacement. Direct intervention and status update from the Regional Customer Care Manager (RCCM). A confirmed delivery timeline for my vehicle. If this final reminder is ignored, I will proceed on Monday with formal legal filings before the National Consumer Disputes Redressal Commission (NCDRC) for gross deficiency of service, along with a safety complaint to the Ministry of Road Transport and Highways (MoRTH). Regards, #patheticaftersales-service #Mahindraxuv3xo #anandmahindra #unresolvedcustomercomplaints Mail follow up is being done from last one week, there has been no reply / call from Customer care of Mahindra. Local service center is harassing the customer with looted bills. Customer service and satisfaction is taken for a toss in MAHINDRA AND MAHINDRA FINANCIAL SERVICES LIMITED Mahindra and Mahindra Limited [Automotive and Farm Equipment Business] Nitin Gadkari Ministry of Road Transport & Highways - India

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  1. Case filed

    Filer · 12 Oct 2026, 6:55 am

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