URGENT CORPORATE ESCALATION: Structural Diagnostic Negligence & Safety Liability Evasion
Vehicle: Ford Endeavour 2.2L | Registration No: MH47AB2820 | VIN: MAJAXXMRWAJL61556
Current Case Reference ID: ******
Current Location: KS Motors Jhotwara, Jaipur, India
I am raising this direct escalation to Ford Motor Company / Jim Farley global leadership regarding severe operational misconduct and the evasion of safety accountability within the authorised Ford India LMT dealer network.
Active Suppression of Stored Safety Fault Logs: On Saturday Oct 24th 2026, your authorized branch at KS Motors Malviya Nagar officially scanned my vehicle and logged a critical transmission circuit defect: P0722 - Transmission Control Module (TCM) - Output Shaft Speed Sensor Circuit No Signal. Despite an official stamped job card confirming this safety dropout, the KS Ford Jhotwara workshop team is refusing to acknowledge that the failure ever occurred or provide a technical cause, simply because the dashboard light is temporarily inactive today. They are deliberately refusing to check the vehicle's permanent Continuous Memory DTC vault.
The 352 KM Testing Paradox: I fully authorized a phased 352 km diagnostic test run requested by the Ford Technical Team to help catch the intermittent dropout. Because the electrical glitch did not happen to actively short-circuit during this window, Ford India Customer Care has dismissively stated, "Agar error nahi hai to hum ismein kya karein" (If there is no error, what can we do), demanding that I take delivery of an unsafe vehicle and bring it back only when it fails catastrophically on the highway again.
Severe Global Safety Precedent: As @Ford Motor Company has documented extensively in U.S. Federal Filings under NHTSA Campaigns 19V433 and 26V237, an intermittent OSS sensor failure on the 6R80 transmission causes sudden, un-commanded downshifts into lower gears at highway speeds, creating a severe crash hazard. Forcing a customer to drive a vehicle with a documented, verified circuit drop until it fails on the highway is a massive liability.
My Objective is Clear:
I require a definitive technical explanation as to why this transmission circuit error occurred in the first place, and a formal safety clearance confirming whether this vehicle is 100% safe to drive on public highways without any corrective measures being taken by Ford. If a corrective course of action is required to guarantee passenger safety, I expect @Ford India to be directed to perform the necessary repairs under a corporate goodwill warranty based on my 8 years of uncompromised dealer service loyalty. Until a formal technical response addressing the cause and highway safety of this vehicle is issued, I will not accept delivery.
#FordMotorCompany #FordIndia #AutomotiveSafety #CustomerLoyalty #NHTSA #CorporateGovernance
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