[Ticket No:******] I chose Livepure Smart services based on a recommendation, expecting a good product and, more importantly, dependable customer service. Unfortunately, my experience has been extremely disappointing and far below what I expected from a professional organization. At the time of taking the new connection, multiple commitments were made regarding service and customer support. However, once an actual service issue arises, the experience is completely different. Despite repeated follow-ups, there appears to be very little ownership or urgency in resolving the customers concern. After such a disappointing experience, I would certainly not recommend Livepure Smart services to others. What is even more concerning is the lack of responsiveness from senior management. Even after escalating the matter, there has been no meaningful or timely response, which raises serious questions about how customer complaints and the company's reputation are being managed. It appears that the company is very efficient at raising tickets for every complaint, but unfortunately does not have the same efficiency or clarity when it comes to closing those tickets within a defined SLA. It is extremely disappointing that a ticket has remained open for almost 30 days, with no clear resolution, meaningful progress, or firm commitment on closure. Despite repeated follow-ups, we continue to receive standard responses such as “the ticket has been raised” and “it will be resolved shortly.” A single unresolved or poorly handled customer issue can have a much larger impact than the company may realize, as dissatisfied customers naturally share their experiences with others. I sincerely hope that the management will take this feedback seriously, review the reasons behind this prolonged delay, take ownership of the matter, and provide a clear explanation and firm resolution timeline instead of another generic assurance that the issue will be resolved “shortly.”
# LIVEPURE LTD # LivePure # Rakesh Kaul # Rakesh Malhotra # livepures RO Care
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Requested to cancel the subscription and arrange a pickup of the Machine last month but not getting proper response or help and every time I call I get the answer that the team is working on it, it has been more then a month now but I am no