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Loan Disbursement Delays and Unjustified Late Payment Penalties Due to App Technical Issues

LendingPlatePC-2026-01184OtherAnonymous ·
lendingplate A Truly Pathetic Customer Experience with LendingPlatenI rarely post about negative experiences, but I believe consumers deserve transparency.nMy loan was approved, yet the disbursement was delayed by 3-4 days without any clear communication. On the repayment due date, the LendingPlate app experienced technical issues that prevented me from making the payment. I immediately raised the issue with customer support and followed up via email. Despite this, late payment charges and penalties were still levied on my account.nnThis is unacceptable. Customers should not be penalized for technical failures that are beyond their control, especially when the issue has been reported promptly through the official grievance channels. I urge LendingPlate to review my case fairly, reverse the charges arising from this incident if appropriate, and improve its customer support and technical infrastructure to prevent similar experiences for others.nI also respectfully request the Reserve Bank of India (RBI) to continue closely monitoring digital lending platforms to ensure transparency, fair treatment of borrowers, and effective grievance redressal in line with applicable regulatory guidelines.nNo customer should have to bear financial consequences due to a platform's technical shortcomings. It is time for greater accountability and customer-first practices across the digital lending ecosystem.n#LendingPlate #CustomerExperience

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  1. Case filed

    System · 7 Oct 2026, 4:09 pm

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