KreditBee recovery agent misbehaving over phone calls and harassing references despite informing team EMI will be paid by end of month, agent contact ****** via phone calls and WhatsApp messages,
Dear kreditBee Grievance Redressal Team,nI had taken a loan from kreditBee, and my EMI payment has become overdue. I have already informed your recovery team that I will make the payment by the end of this month.nHowever, one of your recovery agents has been misbehaving with me over phone calls and is also harassing my references. Despite informing your team about my payment timeline, the agent continues to behave in an inappropriate and unprofessional manner.nI understand my responsibility to repay the loan and am willing to clear the overdue EMI by the end of this month, as already communicated. However, I do not accept any form of misbehaviour or unnecessary harassment of my references.nRecovery Agent Details:nContact Number: ******nCommunication: Phone calls and WhatsApp messagesnI request you to investigate this matter, take appropriate action against the concerned recovery agent, and ensure that my references are not harassed further.nPlease register this as a formal complaint and provide me with written confirmation of the action taken.nI expect KreditBee to ensure that all recovery activities are conducted professionally and in accordance with applicable guidelines.nRegards,nAdarsh VermanMob no. ******nLoan Account No. KB250905AKGULnKreditBee Kisetsu Saison Finance (India) Private Limited KrazyBee Services Limited Reserve Bank of India (RBI)
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